Shipping & Returns Policy

At The Cinchy Cowgirl Store, we strive to ensure that your shopping experience is seamless and enjoyable. Below, you’ll find detailed information about our shipping and returns policies. Please read carefully to understand how we handle your orders and returns.

Shipping Information

We offer two shipping options to cater to your needs:

  • Standard Shipping:
    • Cost: $12.95
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after dispatch
  • Free Shipping:
    • Available for orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after dispatch

Order Processing Time: All orders are processed within 1-2 business days. Once your order is shipped, you will receive a confirmation email with tracking information.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 15 days of receiving the item(s).

Return Process

  1. Initiate a Return: Contact our customer service team at [email protected] to request a return authorization (RA) number.
  2. Package Your Item: Securely pack the item(s) in their original packaging, including all tags and accessories.
  3. Include the RA Number: Clearly write the RA number on the outside of the package.
  4. Ship the Package: Send the package to the following address:
    The Cinchy Cowgirl Store
    4430 Zimmerman Lane
    Los Angeles, CA 90017
    United States (US)

Refund Process

Once we receive and inspect your returned item(s), we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during purchase. Please note that shipping costs are non-refundable.

Non-Returnable Items

Due to hygiene and safety reasons, the following items are non-returnable:

  • Resin Keychains
  • Stickers
  • Greeting Cards (e.g., Horse Show Dad, Horse Show Mom, Birthday Parade, etc.)

Contact Us

If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected]. Our customer service team is here to help!

Thank you for shopping with The Cinchy Cowgirl Store. We appreciate your business and look forward to serving you again!