Returns & Exchanges Policy

At The Cinchy Cowgirl Store, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we offer a straightforward returns and exchanges process. Please read the following information carefully to understand our policy and procedures.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. You must also provide proof of purchase, such as your order number or receipt.

Non-Returnable Items

Based on our product offerings, the following items are non-returnable:

  • Resin Keychains
  • Stickers
  • Greeting Cards (e.g., Horse Show Dad Greeting Card, Horse Show Mom Greeting Card, etc.)

These items are excluded from our return policy due to their personalized nature and low cost.

Return & Exchange Process

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
  2. Receive Instructions: Our customer service team will provide you with detailed instructions on how to return your item(s), including the return address.
  3. Ship the Item: Package the item securely and ship it to the provided address. We recommend using a trackable shipping service to ensure the item reaches us safely.
  4. Processing: Once we receive your returned item, we will inspect it and process your return or exchange within 5 business days.

Refund Timeline & Method

Refunds will be issued to the original payment method used during the purchase. Please allow the following timeframes for your refund to be processed:

  • Credit/Debit Cards: 5-10 business days after we process your return.
  • PayPal: 3-5 business days after we process your return.

Return & Exchange Request Template

To make the process easier, you can use the following template to request a return or exchange:

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear The Cinchy Cowgirl Store,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:

- Item Name: [Item Name]
- Quantity: [Quantity]
- Reason for Return/Exchange: [Reason]

Please provide me with the necessary instructions to proceed.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact us at [email protected]. We are here to help!

Thank you for shopping with The Cinchy Cowgirl Store. We appreciate your business and look forward to serving you again.